• General FAQ

    Answers to Dwolla's most frequently asked questions.

  • Transfer

    Utilizing Dwolla's ready-made interface to send and receive ACH payments

  • Security & Privacy

    Learn why thousands of indivduals, businesses and nonprofits trust Dwolla.

  • Refunds, Disputes & Chargebacks

    Issuing refunds, how to file a dispute, when is it safe to ship and more.

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Financial institutions play an important role in the Dwolla network.

Dwolla, Inc. is an agent of Veridian Credit Union and Compass Bank and all funds associated with your account in the Dwolla network are held in pooled accounts at Veridian Credit Union and Compass Bank. These funds are not eligible for individual insurance, including FDIC insurance and may not be eligible for share insurance by the National Credit Union Share Insurance Fund. Dwolla, Inc. is the operator of a software platform that communicates user instructions for funds transfers to Veridian Credit Union and Compass Bank.